How to handle an irate customer:
1. Listen
Hear the customer out. Do not turn them down or criticize them. Your customer has feelings too :(
2. Empathize
Put yourself in their shoes. Think about how you would want someone to help you if you were in their situation and you weren't handling it like a man.
3. Respond
Politely explain to the customer what you can do for them instead of loading a gun and shooting them.
4. Thank
Thank the customer for their business. The money is always right, bitch.
5. Turn in your spine
Congratulations, you're industry's receptacle for human misery and woe. This cycle of bending over and taking it is destructive to our culture and everyone is responsible.
Anyone who works in customer service knows the drill. If you have an irate customer, offer to rub their belly, kiss their booboos, and offer to make it all better. Poor diddums! Most customers know how to man up and take it, but some dysfunctional reprobates think they can get what they want by raising their voice and forgetting their manners. Some policies are absolute, and some policies are there because of a fucking law, but sometimes people are so stupid they think that a supervisor making slightly more than you will be able to change that.
When I started out in customer service, I was told to respect the customer. This offended me because I was felt I didn't need to be told to respect people. After a few years I had a realization that there is a huge similarity between irate customers and babies. They are throwing a tantrum to get their way. How are there full grown adults in the world who still have this behavior? It's confounding! A grown adult person is put in a situation that makes them dissatisfied and what seems to make sense in their heads is to respond by behaving very indignantly or obnoxiously. There are some really self righteous, vindictive people out their.
I think we can all agree that there is something psychologically wrong with these people. They are people who are entitled, have low self-esteem, or who have anger management issues. They probably go home and brag about how they gave you a piece of their mind and it doesn't occur to them that their behavior might not be healthy. I don't think that uneducated minimum wage workers are qualified to fix what is really wrong with these people, and that fact that the biggest and most powerful entities in the United States develop training programs to prepare customer service personel to capitulate to adult babies for their bottom line shows how little people appreciate psychological health.
Thanks for having my back, boss' boss' boss' boss' boss' boss' boss' boss. From where I'm sitting, the right thing to do empower employees to say "I want you to speak with my boss." Then the boss should say "sir/ma'am, you can't speak to my employees that way. Come back when you have an apology." If the irate customer can't grow up, they should be trespassed off the premises or hung up on. Society should stop tacitly encouraging and enabling this destructive behavior by ignoring it, tolerating it, permitting it, rewarding it, and by refusing to punish it. The enabling of this bad behavior is worse behavior than the behavior of the irate customer.
Friday, May 5, 2017
Sunday, February 5, 2017
Breath of Fire 3 FAQ: How to get D'Lonzo
MASTER D'Lonzlo
To get D'Lonzo as a master, she says you need to have 15 different weapons in your inventory. You'll actually need a minimum of 16 out of the 18 possible weapons available at this point in the game by having extras of some weapons because the number 15 excludes what your characters have equipped. The weapons I recommend are marked with a * below because they're free. Don't make a habit of selling your old weapons unless you know what you're doing. Weapons I've tagged with (Freebie) are weapons you can avoid buying
Give Teepo and Rei Bent Swords before losing them. Bare minimum, you don't need to purchase the expensive Claymore and Moon sword to save 4,500z and you'll only need to spend 1626z to get all the weapons you'll need. The flier is a secret "item" you receive from a hidden NPC at Genmel. He's in the bottom corner, obscured by the wall. If you talk to him/her, you're told you receive a flier but it's not actually an item in your inventory. After talking to this NPC, the shop keepers in Genmel permanently have discounted prices.
1. Search the first bodies for a Melted Blade
MCNEIL AREA
2. Receive 2x Daggers as initial equipment for Teepo and Ryu,
3, Receive Ballock Knife as initial equipment for Rei.
4. Buy 1 Bronze Sword at McNeil Village Shop (or Wyndian Shop)
5. Pilfer 4 Bent Swords from Man Eaters in ! areas.
6. Pilfer 2 Pointed sticks from Goblins found in any random encounter.
7. Find a Broad Sword at the end of the McNeil Manor quest on the roof.
WYNDIA AREA
8. Receive Oak Staff as initial equipment for Nina.
GENMEL
9. Buy Mace from Genmel now
10. Buy Magician Rod from Genmel now
11. Buy Rippers now
MOMO'S TOWER
12. Find Silver Knife
13. Receive Ammo from Momo
14. Find Fire Chrysm
15, Find Ice Chrysm
"?" AREA (west of coffee shop)
16. Find Scramasax
To get D'Lonzo as a master, she says you need to have 15 different weapons in your inventory. You'll actually need a minimum of 16 out of the 18 possible weapons available at this point in the game by having extras of some weapons because the number 15 excludes what your characters have equipped. The weapons I recommend are marked with a * below because they're free. Don't make a habit of selling your old weapons unless you know what you're doing. Weapons I've tagged with (Freebie) are weapons you can avoid buying
Give Teepo and Rei Bent Swords before losing them. Bare minimum, you don't need to purchase the expensive Claymore and Moon sword to save 4,500z and you'll only need to spend 1626z to get all the weapons you'll need. The flier is a secret "item" you receive from a hidden NPC at Genmel. He's in the bottom corner, obscured by the wall. If you talk to him/her, you're told you receive a flier but it's not actually an item in your inventory. After talking to this NPC, the shop keepers in Genmel permanently have discounted prices.
Ryus Weapons
| WEAPON | LOCATION FOUND |
|---|---|
| Dagger | Initial Equipmnet for Ruy and Teepo (Freebie) |
| Melted Blade | Seach one of the bodies of the first dead NPCs Ryu kills as a whelp in the first room of the game @ Dauna Mine. This is a permanently missed weapon. (Freebie) |
| Ballock Knife | Initial Equipment for Rei, Item found at Mt. Glaus (Freebie) |
| *Bent Sword | Pilfer Goblins. You'll want 4 before you lose Rei as a PC. (Freebie) |
| Bronze Sword | McNeil and Wyndia Shops. 240z |
| Broad Sword | Windia and Genmel Shops. Found on roof of McNeil's Manor, (Freebie) |
| Silver Knife | McNeil Fishing Shop purchase and 1x found at Momo's Tower (Freebie) |
| Scramasax | Genmel and Arena shops. 1x Found in M. Forest for (Freebie) |
| Claymore | Windia and Arena Shop 2,500z |
| Moon Sword | Arena Shop 2,000z |
Ninas Weapons
| WEAPON | LOCATION FOUND |
|---|---|
| Oaken Staff | Nina's Initial equipment. (Freebie) |
| *Pointed Stick | Pilfer from Man Trap. You'll want 2. (Freebie) |
| Mace | Windia and Genmel Shop 600z (420z with flier at Genmal only) |
| Magician Rod | Genmel Shop 780z (546z with flier at Genmal only) |
Momos Weapons
| WEAPON | LOCATION FOUND |
|---|---|
| Ammo | Momo's initial equipment (Freebie) |
| Ice Chrysm | Tower (Freebie) |
| Flame Chrysm | Tower (Freebie) |
Pecos Weapons
| WEAPON | LOCATION FOUND |
|---|---|
| Rippers | Genmel Shop 600z (420z with flier at Genmal only) |
Simple, straight forward In-game order:
DUANA MINES (intro)1. Search the first bodies for a Melted Blade
MCNEIL AREA
2. Receive 2x Daggers as initial equipment for Teepo and Ryu,
3, Receive Ballock Knife as initial equipment for Rei.
4. Buy 1 Bronze Sword at McNeil Village Shop (or Wyndian Shop)
5. Pilfer 4 Bent Swords from Man Eaters in ! areas.
6. Pilfer 2 Pointed sticks from Goblins found in any random encounter.
7. Find a Broad Sword at the end of the McNeil Manor quest on the roof.
WYNDIA AREA
8. Receive Oak Staff as initial equipment for Nina.
GENMEL
9. Buy Mace from Genmel now
10. Buy Magician Rod from Genmel now
11. Buy Rippers now
MOMO'S TOWER
12. Find Silver Knife
13. Receive Ammo from Momo
14. Find Fire Chrysm
15, Find Ice Chrysm
"?" AREA (west of coffee shop)
16. Find Scramasax
Saturday, February 4, 2017
How to deal with awkward silences
And then there was silence. It was like a big silence. A silencey silence of silnenceness. There was no sound. It was quite; distrubingly and unsettlingly so. I wanted to make a noise so I mused and pondered. What sort of noise should I make? Should a make a big noise or a small noise? Should I make a fun noise or a sad noise? Maybe it should be an angry noise or a scary noise? I don't know! Too many decisions! I can't make up my mind at all! I can't decide on a suitable decision. I feel inhibited by the sizable options before me. The silence was ever present and intense. I must break this silence, now! I farted.
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